The warranty is valid from 2 to 7 years from the date of purchase, depending on the purchased appliance. It's enough to show the warranty certificate or the purchase receipt/invoice with the product when there are repair needs. From the warranty are excluded the defects, the damages and the breakdowns that might occur for a incorrect and improper use by the customer, for missed respect of the warnings and conditions of use indicated in this instructions booklet, for a not correct installation or maintenance, for interventions made by not authorized personnel. In this period of warranty, Aeolus undertakes to repair or to replace for free the parts of the appliance that might have manufacturing defects, after receiving the product in the Technical Assistance Center and after making the appropriate technical evaluations.
AEOLUS works to ship to the customer's domicile within 3 business days from the payment receipt, based on the purchased product and the destination country.
To guarantee an excellent delivery service, our company collaborates with the best international carriers.
The goods are dispatched via standard or express service and products delivery times may vary according to customs clearance procedures, if expected.
Upon the goods receipt, please accept the box with "subject to checking" in case there are signs of impact on the box or abnormality, check the product in all its parts. Any problems regarding physical integrity, correspondence or completeness of the received products must be reported to AEOLUS within 48 hours from delivery, via email or WhatsApp. It is necessary to send also some photos of the box, the product and the courier labels with the bar code. In this way, AEOLUS may act to claim the damages of the product to the courier.
In accordance with art. 5 of Legislative Decree no. 185 of May 22, 1999 implementing Directive 97/7/EC concerning the customers rights in respect of distance contracts, the seller AEOLUS recognizes the right of withdrawal. This right can be exercised within 14 days after receiving the goods at the buyer's home. The buyer who intends to make use of the right of withdrawal, referred to art. 5 of Legislative Decree 185/99, must communicate his intention via email to email@example.com and provide for the prompt return of the goods within and no later than the fourteenth day from the date of the goods receipt. AEOLUS, as foreseen by the aforementioned Legislative Decree, will refund the buyer of the amount paid to purchase the goods, net of postal charges, within 30 (thirty) days from receipt of the returned goods. The reimbursable amount is equal to the cost of the product, with exception of the shipping costs of the buyer, both for the shipment to his country and the return of the goods to AEOLUS. The buyer is required to return the goods using the original box and packing, with an insured shipment in free port. In accordance with the Directive 97/7/EC the right of withdrawal can not be exercised for customized products, products with aesthetic defects, second-hand products, products not suitable for return due to hygienic reasons or purchase made by companies.